Cavenet Internet Services
 
   
 

 

 

 
  Technical Support Info!
CaveCam

PLATFORM
  • Basic Settings 
  • TECHNICAL SUPPORT
    If you are experiencing problems with anything, such as connections or email, or you just have questions we are close by to help you.

    Just come into the office or give us a call.

    Our Office hours are:

    Monday, Tuesday, Thursday & Friday:
    9:30 a.m. - 5:30 p.m.
    Wednesdays: Noon - 5:30 p.m.

    We are located in the Redwood Service Center:  223N Redwood Hwy
    Cave Junction, OR 97523

    Telephone: 541-592-6440
    Fax: 541-592-4325
    Email: info@cavenet.com

     

    OUTSIDE SUPPORT
    For Great Hardware and
    Software Support

    TC Computers


    Troubleshooting steps you may want to take before calling.

  • Write down any error messages that are on the screen. Save these messages along with notes about what you were doing immediately before the error occurred.

  • Take a deep breath.... walk around and relax for a moment. I know it sounds silly but it often works. You may think of something or return to see something that you missed earlier.

  • Try shutting down the computer completely and restarting it. This solves an incredible number of problems. Try it early in your troubleshooting. This works so well because many computer programs are not written as well as they could have been. Sometimes a programmer will forget to have a program release memory or other important computer resources.

  • Check all cables and wires coming into your computer. Turn the power off and reconnect any which are loose or disconnected.

  • Press the F1 key or use the help menu to search for information on whatever you are trying to do. Print the help topic out and follow it step by step.

  • Collaborate with someone else in the office to see if they may have seen and conquered the problem before.

  • If the product you are using is under warranty you may want to call the manufacturer's support line or contact their web sight.

  • Checkout these resources.

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